Data security and protection

The security and protection of your data and your clients’ data is our priority.

Access to the e-filing platform requires a two stage gateway involving user name and password is required.


It is important for users to recognise, accept and actively play their part in ensuring the data uploaded to the e-filing site is as secure as we can make it.  Some simple, easy ways to help us protect your data are:

· Ensure the same password is not employed in multiple contexts as this will reduce the security of the data

· Do not email passwords

· Passwords should be strong in formation i.e. at least 7 characters comprising a mixture of upper case and lower case letters, symbols and numbers.

· Use anti-virus software and update it regularly.

· Download and store the documents served by the other parties.

· Never give your password to anyone else.


The data centres we use have the following features:

· The servers are regularly updated with security patches and fixes.

· The e-filing Platform itself is written in terms that follow best practice for validating user input and protecting the database.

· The servers sit behind firewalls and intrusion prevention systems which protect from internet based perimeter attacks.

· The security of the Platform is under constant review in the light of reported hacks of well- known organisations.

· No payment details are stored on the Platform.

· Passwords are kept in an encrypted form on the database.

· All data sent to and from the Platform including log on details are sent via SSL (encryption).

· On site staffing 24 hours a day.

·  Multi-layered physical security.

· CCTV surveillance and recording.

· Are situated in South East England and enable site resilience for core services.

· All backup data is transmitted between the data centres’ sites via a military grade (AES-256) encryption key. It is then stored in UK data centres with this encryption.

· Environmental controls.

· Power resilience using multiple connections to the National Grid.

· Non-redundant capacity components (single up-link and servers) physically available on site.

· Redundant capacity components are physically available on site.

· Equipped with on-site generators with UPS and battery systems for transparent fail-over.

· Fire threat detection and suppression.

· Water leak detection.

· Multiple up-links in place.

· All components are fully fault-tolerant including the up-links, storage facilities, chillers, HVAC systems and servers.

· Tier 3, ISO 27001, ISO 9001 and PCI DSS 3.0 compliant.


These measures enable our data centres to guarantee the availability of data from the hardware for 99% of operational time.

In addition to the strong security available at the data centres each platform provides robust security by itself:

Encryption in contrast to other systems such as Outlook, any emails/attachments/embedded images sent via an eARB platform use 3DES encryption as a minimum together with additional encryption measures making web communications secure.



Data Processing


Please read our user terms.

PIcArbs is the trading name of PI Claim Arbitration Service Ltd, company reg number: 8940629,

registered office:  59/60 Grosvenor Street, Mayfair, London W1K 3HZ, Copyright PIcArbs Ltd 2019

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