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Data security and protection The security and protection of your data and your clients’ data is our priority. Access to the e-filing platform requires a two stage gateway involving user name and password is required.
It is important for users to recognise, accept and actively play their part in ensuring the data uploaded to the e-filing site is as secure as we can make it. Some simple, easy ways to help us protect your data are: · Ensure the same password is not employed in multiple contexts as this will reduce the security of the data · Do not email passwords · Passwords should be strong in formation i.e. at least 7 characters comprising a mixture of upper case and lower case letters, symbols and numbers. · Use anti-virus software and update it regularly. · Download and store the documents served by the other parties. · Never give your password to anyone else.
The data centres we use have the following features: · The servers are regularly updated with security patches and fixes. · The e-filing Platform itself is written in terms that follow best practice for validating user input and protecting the database. · The servers sit behind firewalls and intrusion prevention systems which protect from internet based perimeter attacks. · The security of the Platform is under constant review in the light of reported hacks of well- known organisations. · No payment details are stored on the Platform. · Passwords are kept in an encrypted form on the database. · All data sent to and from the Platform including log on details are sent via SSL (encryption). · On site staffing 24 hours a day. · Multi-layered physical security. · CCTV surveillance and recording. · Are situated in South East England and enable site resilience for core services. · All backup data is transmitted between the data centres’ sites via a military grade (AES-256) encryption key. It is then stored in UK data centres with this encryption. · Environmental controls. · Power resilience using multiple connections to the National Grid. · Non-redundant capacity components (single up-link and servers) physically available on site. · Redundant capacity components are physically available on site. · Equipped with on-site generators with UPS and battery systems for transparent fail-over. · Fire threat detection and suppression. · Water leak detection. · Multiple up-links in place. · All components are fully fault-tolerant including the up-links, storage facilities, chillers, HVAC systems and servers. · Tier 3, ISO 27001, ISO 9001 and PCI DSS 3.0 compliant.
These measures enable our data centres to guarantee the availability of data from the hardware for 99% of operational time. In addition to the strong security available at the data centres each platform provides robust security by itself: Encryption in contrast to other systems such as Outlook, any emails/attachments/embedded images sent via an eARB platform use 3DES encryption as a minimum together with additional encryption measures making web communications secure.
Data Processing
Please read our user terms. |
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PIcArbs is the trading name of PI Claim Arbitration Service Ltd, company reg number: 8940629, registered office: 59/60 Grosvenor Street, Mayfair, London W1K 3HZ, Copyright PIcArbs Ltd 2019 |
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PIcArbs
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